Help & FAQs

BAA Advance is committed to helping you with your query, whether you are looking for information about a product or have a query about your booking.

Manage my booking

To view, amend or cancel an existing booking visit our manage my booking service.

If you need your booking confirmation email to be resent, this can be requested when you log in into manage your booking.

Bookings can be amended or cancelled up to 24 hours before the point of entry to the car park or lounge, as specified in your booking.

Please note that for SuperSaver bookings it is not possible to cancel or to amend the car park entry and exit dates and times.

Car parking frequently asked questions

For help or information about car parking, whether you are about to book or have already booked, please see our frequently asked questions.

Car parking frequently asked questions

These are our top car parking frequently asked questions:

How often do car parking prices change?

Our car parking prices are constantly monitored to ensure that we offer the best price possible. Hence, our prices are subject to change, so please bear in mind that quotes are valid at the time of booking only. This can mean that a price you see quoted on the website one week will have changed by the following week.

How important is my car registration number when making a booking?

Your car registration number is an important piece of information for us. Having this information helps us deliver a quick and efficient service.

Entry to some of our car parks works by a system of number plate recognition. If we don’t have your correct car registration number this can delay your entry into the car park.

For block parking and valet parking the car registration number is important for the car park staff when identifying your car, in preparation to meet you on the terminal forecourt or to have your car in the right position for collection when you return.

How close to my departure date can I make my car parking booking?

Most of our car parks can be booked up to 24 hours before your arrival time at the car park. There are some exceptions, where you will need to book 48 hours before your arrival time at the car park. SuperSaver products must be booked 30 days before your car park arrival date.

Lounge frequently asked questions

If you have a query about booking a lounge or about your lounge booking please visit our lounge frequently asked questions.